To return an item, please follow the steps below:
1. Email the returns request to [email protected] with the following information:
a. Product code or description
e. Reason for the return
f. The purchase order each item was ordered against or original invoice number
2. We will email you with a return authorisation with the address to send the return to.
3. You are then responsible for returning the goods and must put this authorisation in the box when sending back to us so that we can match the parcel with your account.
4. When this has been processed we will credit the account subject to a 25% restocking fee.
Below are our terms and conditions regarding the returns policy:
3.1 Goods specially manufactured and correctly supplied cannot be returned. Goods correctly supplied from stock may, at our discretion, be returned for credit but a handling charge of 25% will be applied.
3.2 A request to return goods incorrectly delivered for whatever reason will not be considered unless received within seven days of delivery.
3.3 Goods will not be accepted for return unless purchased within the previous 90 days.
3.4 Where returns are agreed, return carriage will be at customers risk and cost.
3.5 We reserve the right to refuse credit for goods not in original packaging or in re-saleable condition.
3.6 No returns will be accepted without a valid returns number received from ØRN, and confirmation of the purchaser’s order number.